Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Shipping times vary depending on the product, destination, and fulfillment method. Estimated delivery information is provided on each product page whenever available. Once your order has been dispatched, you will receive tracking information by email.

Do you ship internationally?

We currently focus on serving customers in the United States. Available shipping destinations may vary by product. Please review the shipping information provided at checkout for the most current details.

Can I change or cancel my order after placing it?

We begin processing orders as quickly as possible. If you need to make a change or request a cancellation, please contact us as soon as possible after placing your order. We will do our best to assist before the order enters fulfillment, but changes or cancellations cannot be guaranteed once processing has begun.

Returns & Refunds

What is your return policy?

We want you to be happy with your SILK & TAIL™ purchase. Please review our Return & Refund Policy for eligibility requirements, applicable timeframes, and instructions for submitting a request.

My item arrived damaged. What should I do?

If your order arrives damaged or has an issue, please contact us as soon as possible with your order number and clear photos of the item and packaging. Our team will review the issue and help determine the appropriate resolution.

Products

Are your products suitable for both dogs and cats?

Product suitability varies by item. Each product page will clearly indicate whether the product is designed for dogs, cats, or both. Please follow the product-specific instructions before use.

How do I know which products are right for my pet?

Each product page provides information about the intended use, recommended pet type, and important product details. If you have questions about a particular product, please contact us before purchasing.

Contact

How can I get in touch?

You can reach us through our Contact page. We aim to respond to customer inquiries within 1–2 business days. We may take up to 10 days if services are busy.