Shipping policy
SHIPPING POLICY
Last updated: August 26, 2026
At SILK & TAIL, every order is carefully processed through our fulfillment partners and shipped directly to the address provided at checkout.
ORDER PROCESSING
Orders are generally submitted for fulfillment after your purchase is completed.
Processing times may vary depending on product availability, order volume, customization requirements, and fulfillment location.
If your order contains multiple products, items may be shipped separately depending on availability and fulfillment requirements.
SHIPPING TIMES
Delivery times vary depending on your location, the product ordered, and the shipping method available for that order.
Estimated delivery times are displayed at checkout or provided with your order when available.
Delivery estimates are not guaranteed delivery dates. Shipping may take longer because of carrier delays, customs processing, weather, holidays, or other circumstances outside our control.
TRACKING
Once your order has been shipped, tracking information will be provided when available.
Tracking information may take some time to become active after the package has been handed to the carrier.
Please allow reasonable time for tracking information to update before contacting us about a shipment.
SHIPPING ADDRESS
Please carefully review your shipping address before completing your purchase.
SILK & TAIL is not responsible for delivery issues caused by an incorrect, incomplete, or outdated address provided by the customer.
If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.
DELIVERY ISSUES
If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier for additional delivery information.
If you still cannot locate your package, contact us at:
corbillparryford@gmail.com
Please include your order number and tracking information so we can review the shipment.
DAMAGED PACKAGES
If your order arrives visibly damaged, please take photographs of the package and the product before discarding any packaging materials.
Contact us within 48 hours of delivery at:
corbillparryford@gmail.com
Include your order number and clear photographs showing the damage.
We will review the situation and determine the appropriate resolution.
CUSTOMS, DUTIES, AND TAXES
Depending on the destination and shipping method, an order may be subject to customs duties, taxes, or other fees imposed by the destination country or local authorities.
Any applicable customs duties, import taxes, or other charges that are not included in the purchase price or shipping charge may be the responsibility of the customer.
SILK & TAIL™ does not control customs processing times or fees imposed by government authorities.
SHIPPING AVAILABILITY
Our available shipping destinations and methods may vary depending on the product and fulfillment location.
Shipping options and applicable costs will be displayed during checkout when available.
CONTACT
If you have questions about your order or shipment, please contact:
SILK & TAIL
corbillparryford@gmail.com
We are committed to providing a clear and helpful shopping experience and will do our best to assist with legitimate shipping concerns.