Terms of service
TERMS OF SERVICE
Last updated: August 26, 2026
OVERVIEW
This website is operated by SILK & TAIL. Throughout the site, the terms “we,” “us,” and “our” refer to SILK & TAIL. SILK & TAIL offers this website, including all information, products, services, and features available through it, subject to your acceptance of these Terms of Service.
By accessing our website or purchasing a product from us, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or purchase our products.
1. GENERAL CONDITIONS
We reserve the right to refuse service, cancel orders, or limit quantities at our discretion, subject to applicable law.
You agree not to use our website or products for any unlawful or unauthorized purpose.
We may update, modify, or discontinue portions of our website or services at any time without prior notice.
2. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information displayed on our website are accurate.
However, product colors, packaging, dimensions, and appearance may vary slightly from images shown on the website.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information or pricing at any time.
3. ORDERS AND PAYMENT
When you place an order, you agree that the information you provide is accurate, complete, and current.
We reserve the right to refuse or cancel an order if we believe there is an error in pricing or product information, if a product becomes unavailable, if payment cannot be authorized, or for other legitimate reasons.
Payment must be successfully completed before an order can enter fulfillment.
4. ORDER PROCESSING AND FULFILLMENT
Orders are processed through our fulfillment partners.
Once an order has entered processing or fulfillment, changes or cancellations may not be possible.
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, weather, natural disasters, or other disruptions affecting the delivery network.
5. SHIPPING
Shipping times and costs vary depending on the product, destination, and shipping method selected.
Estimated delivery times are provided as estimates and are not guaranteed delivery dates.
Customers are responsible for providing an accurate and complete shipping address.
SILK & TAIL is not responsible for delays or delivery issues resulting from an incorrect or incomplete address provided by the customer.
6. RETURNS AND REFUNDS
All sales are final.
SILK & TAIL does not accept returns or provide refunds except where required by applicable law or in cases involving a damaged, defective, or incorrectly fulfilled order.
For complete information, please review our Return & Refund Policy.
7. PET PRODUCT DISCLAIMER
Our products are intended for their stated purposes and should be used according to the product instructions.
Pet owners are responsible for determining whether a product is appropriate for their individual pet and for supervising their pet when using a product where appropriate.
If your pet experiences discomfort, irritation, or an adverse reaction while using a product, discontinue use and consult an appropriate veterinary professional.
SILK & TAIL does not provide veterinary advice, diagnosis, or treatment.
8. INTELLECTUAL PROPERTY
All content on this website, including our brand name, logo, photographs, graphics, text, designs, and other materials, is owned by or licensed to SILK & TAIL™ unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use our content without our prior written permission.
9. THIRD-PARTY SERVICES
Our website may use third-party services and fulfillment partners to process payments, fulfill orders, provide shipping services, or support other aspects of our business.
Third-party services may have their own terms and privacy policies.
10. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, SILK & TAIL shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.
Nothing in these Terms of Service limits liability that cannot legally be limited or excluded under applicable law.
11. INDEMNIFICATION
You agree to indemnify and hold harmless SILK & TAIL, its owners, service providers, and partners from claims, damages, liabilities, and expenses arising from your violation of these Terms of Service or your misuse of our website or products, except to the extent prohibited by applicable law.
12. GOVERNING LAW
These Terms of Service shall be governed by applicable law in the jurisdiction in which SILK & TAIL operates, without regard to conflict-of-law principles.
13. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated terms to the extent permitted by applicable law.
14. CONTACT
If you have questions regarding these Terms of Service, please contact:
SILK & TAIL
Email: corbillparryford@gmail.com